This notice was prepared in the English language and the English language version shall prevail in the event of any conflict, discrepancy or ambiguity between translations.
Summary of how we use your data
We respect your privacy and are committed to protecting it as described in this notice.
We use your personal data to provide, improve and administer the platform, to enter into and perform the terms of service with our users, and to comply with legal and regulatory requirements.
Data is shared with our vendors, and when we have a good faith belief that doing so is necessary to comply with legal and regulatory enquiries or requirements.
Our privacy notice sets out more details of this processing, including details of your data protection rights, and your right to object to certain processing.
What does this notice cover?
This notice describes how Soteria Limited will collect, make use of and share (i.e. “process”) your personal data in connection with the Soteria website, apps and services (including API services).
This notice also describes data protection rights you may have (depending on applicable law), such as a right to object to some of the processing which Soteria Limited carries out. More information about your rights, and how to exercise them, is set out in the “Your rights” section.
What personal data do we process?
We process personal data about you when you interact with us, our websites, our apps or our services (including API services). This includes:
your email address, username, password and other login and/or security details (e.g. app passcode, two-factor authentication token seed record, public PGP key), and login records;
your payment details, including your bitcoin and cryptocurrency wallet address;
your account and portfolio details;
your site and account preferences, including site notification, sounds and confirmation dialogs;
any personal data you submit for ID verification purposes, and your self-reported location (including browser location and other proof of address information) plus the geolocation of the IP address you connect from;
your marketing and other communication preferences, and a record of any consents you have given us;
information related to the browser or device you use to access our website or apps, as well as data that tells us which features of the website or app are popular, or suffer from issues we need to fix;
the content and details (e.g. date) of messages you post in chatrooms, or that you send us (e.g. customer support queries); and
customer service notes and other records.
We will aim to mark data fields as optional or mandatory when collecting personal data from you via forms. Note, in particular, that to create an account, engage in transactions, and where necessary, prove your identity, the provision of personal data is typically mandatory: if relevant data is not provided, then we will not be able to do these things and provide the services you expect.
We do not collect fingerprints, facial recognition data, or other biometrics, other than photos and/or videos of yourself and/or your photo ID that you submit during our ID verification processes and which may be processed by facial recognition software for that purpose. Where you enable biometric security (such as fingerprint or Face ID login), your biometrics will be handled by your device, not by us.
What personal data do we receive from third parties?
We receive personal data from partners when they refer you to us (for example, we receive data about the service you used, and that referred you). Third parties may monitor the Web on our behalf, for example looking for stolen usernames and passwords. Our communications service provider may also enable us to learn more about your social media presence, in order for us to send you more personalized communications. We receive records of trades and transactions from other exchanges and trading platforms to help us monitor exchange rates and market performance. Finally, some authorities or other persons seeking access to information about users may provide information about the circumstances of their request, and about the individuals of interest.
How do we use this personal data, and what is the legal basis for this use?
We process this personal data for the following purposes:
To fulfil (or take steps linked to) a service agreement with you. This includes:
・creating your account;
・verifying your identity;
・taking deposits and fees, and paying out withdrawals;
・allowing you to convert cryptocurrencies into other cryptocurrencies in accordance with our published
・policies and terms of service;
・communicating with you; and
・providing customer services;
As required by Soteria Limited or third parties to conduct their business and pursue their other legitimate interests, in particular:
・to provide services you have requested;
・to monitor, improve and protect the services on our website and apps, in particular by looking at how they are used, testing alternatives (e.g. by “A/B testing”, and running “beta” version trials), and by learning from feedback and comments you provide;
・to personalise our website, apps and services;
・to monitor customer accounts to prevent, investigate and/or report misconduct such as spam,
misrepresentation, security incidents, market manipulation or crime (such as fraud), in accordance with applicable law, and to cooperate with authorities seeking to do the same;
・to investigate any complaints received from you or from others;
・in connection with legal claims, compliance, regulatory or investigative purposes (including disclosure in connection with legal process or litigation); and
・to invite individuals to take part in market research and beta tests.
Where you give us consent (so far as that consent is required):
・we will send you direct marketing in relation to our relevant products and services, or other products and services provided by us and carefully selected partners;
・we place cookies, monitor email engagement, and use other similar technologies in accordance with our Cookies Notice and the information provided to you when those technologies are used;
・on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
For purposes which are required by law, in particular:
in response to requests by relevant courts and public authorities, such as those conducting an investigation.
Fully-automated decision-making that could have significant effects on you
Significant automated decision-making that uses your personal data will be employed, to protect accounts and to uphold our terms of service. In particular, if you attempt to access our services from a jurisdiction in respect of which our services are restricted, your account may be automatically restricted. In addition, if the information provided during any identity verification or onboarding process (including self-reported information, information that is derived from your ID document, proof of address, or any other document provided by you, or your IP address or browser location information) suggests that you may be in breach of our terms of service or may have provided false or inaccurate information, your account may be automatically restricted. You may contact customer support to review any restrictions applied to your account; as part of this, you may be asked to provide additional proof of identity and/or location, or other documentation with respect to your identity and/or account. During an account lockout, you may be unable to view your assets or make any asset conversions.
API usage and behaviour is monitored in order to protect our systems and to uphold our terms of service. Automated decision-making may be employed to manage your account’s API access or rate limit permits based on your API usage and asset conversion behaviour (this may include limiting or preventing access and activity on your account).
Relying on our legitimate interests
To the extent required by law, we aim to carry out balancing tests when significant data processing activities are justified on the basis of our “legitimate interests”, as described above.
Withdrawing consent or otherwise objecting to direct marketing
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send or display marketing without your consent. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, changing your account settings, or by contacting us using the details set out below.
Who will we share this data with, and where?
Personal data may be shared with third party participants in our affiliate program (or any other successor or parallel program of a similar nature) who referred you to our site (so they can track successful referrals), and partners for promotions or service integrations. Information on historical asset conversions may also be shared with trading platforms and exchanges. Personal data may be shared with courts or public authorities if required as described above, mandated by law or regulation, or required for the legal protection of our or third party legitimate interests, in compliance with applicable laws and regulations, and relevant / competent public authorities’ requests.
Personal data will also be accessed by employees or contractors, or shared with third party service providers, who will process it on our behalf for the purposes identified above. In particular, we use third party website and database hosting (primarily Google Cloud Platform); web and app analytics (primarily Google Analytics); and customer services and support (primarily Zendesk, and providers of local-language customer support assistants.
In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s advisers, and to the new owners of the business.
Depending on applicable law (in particular, whether the laws of the UK or EEA countries apply), you may have the right to ask us for a copy of personal data about you; to correct or delete that personal data; restrict the processing of that personal data; and to obtain a copy of personal data about you that you provided to us (in connection with our agreement with you, or with your consent), in a structured, machine readable format, and to ask us to port this data to (i.e. share that data with) another organization.
In addition, applicable law may provide the right to object to the processing of personal data about you, in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
You have the right to appeal the result of significant fully automated decisions. This should be done by emailing us within 3 working days from the date of the decision, which we will then review.
If these rights apply, they may however be limited, for example if fulfilling your request would reveal personal data about another person, would infringe the rights of another person or legal entity (including our rights), or if you ask us to delete or change data which we are required by law to keep (or have other compelling legitimate interests in keeping). We will inform you of relevant exemptions we rely upon when responding to any request you make.
To exercise any of these rights, or to obtain other information, such as a copy of a legitimate interests balancing test, you can get in touch using the details set out below. If you have unresolved concerns, you typically have the right to complain to regulators, depending on applicable law. For example, in the EEA, your complaint can likely be taken to data protection authorities where you live, work or where you believe a breach may have occurred.
How long does Soteria Limited retain data?
Where we process personal data in connection with performing an agreement with you, we keep the data for 6 years from your last interaction with us.
Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of that request indefinitely, so that we can continue to respect your request in future.
Where we process personal data for site security purposes, we retain it for 3 years.
Longer retention periods may apply, such as where ongoing access to records continues to be important to our defence of legal claims or where we are required by law or regulation to retain information for specific periods.
Cookies and related technologies
Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features.
Without these cookies, things you have asked for such as remembering your login details or trade orders cannot be provided.
We also use these cookies to balance traffic over multiple servers, so we can keep it responsive and capable of dealing with high traffic from all users.
These cookies collect information on how people use our website. For example, we use these to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, trading, customer support and marketing.
These cookies remember choices you make such as the country you visit from, and language and search parameters. These can then be used to provide you with an experience more appropriate to your selections.
Targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. These cookies are usually placed by third party advertising networks. They remember the websites you visit, and that information is shared with other parties such as advertisers.
Social Media Cookies
These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. Please refer to their respective privacy notices to learn how their cookies work and can be controlled.
Web beacons, tags
Some of our web pages, emails or parts of our apps may contain electronic images, or computer code, that allow us to learn more about how our website and apps are used (just like performance cookies, mentioned above). These “web beacons” and “tags” collect only limited information. We may also carry web beacons placed by third party advertisers.
Controlling these technologies
If you want to delete any cookies, please check your browser or device settings (and help pages) for instructions on how to delete them. Your browser or device may also offer tracking controls for things other than cookies, such as beacons and tags.
Please note that by deleting our cookies or disabling future cookies, in particular the “strictly necessary” cookies described above, you may not be able to access certain areas or features of our site.
Although our website and apps only look to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any links to non-Soteria Limited websites or apps. We cannot control, guarantee or verify their contents. They will have their own policies and practices, for example with regard to privacy and personal data, and you should acquaint yourselves with those before further engaging with those third party websites or apps.
Changes to this Notice
We may revise this Privacy Notice from time to time. If we make a change to this notice that we consider material, we will take steps to notify users by a notice on the website and/or app. Your continued use of the Soteria website, apps and services (including API services) will be subject to the updated Privacy Notice.